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Hyatt Zilara Riviera Maya
It’s so secret that the Hyatt Zilara Cancun is one of my favorite resorts. Now, Hyatt has a new is adding a new all-inclusive resort to their portfolio: The Hyatt Zilara Riviera Maya. Eventually, this will be a Hyatt Zilara Rivera Maya Review, but for now, it’s everything we know so far!
Don’t forget to check out 40 things to do in Cancun and what to pack for Cancun for even more tips for your next Cancun all-inclusive vacation. I also have a post where I review the Hyatt Zilara Cancun and video tours on YouTube for most room types at the resort.
You can also check out full tours of the Hyatt Zilara Cancun and Hyatt Ziva Cancun on my YouTube channel.
All photos used in this blog post are the courtesy of Hyatt/Playa Resorts. I will be adding my own photos when I visit the property in December!
When will the Hyatt Zilara Riviera Maya open?
The Hyatt Zilara Riviera Maya will open on December 1, 2022.
Where is the Hyatt Zilara Riviera Maya located?
Located near Playa del Carmen, the Hyatt Zilara Riviera Maya will be 40-45 minutes from the Cancun airport. The property was formerly the Secrets Capri Riviera Cancun Resort but is being completely renovated.
The location is just north of Playa del Carmen, so you won’t have to go into Playa del Carmen to get there. However, it’s past some other popular properties in Puerto Morelos. It’s only a 40-45 minute drive from the airport.
I recommend booking your shuttles through Project Expedition. You’ll find the best rates and free cancellation for all your transportation needs in Cancun and the Riviera Maya.
Hyatt Zilara Riviera Maya Review
I’ll be there for opening day, and you can be there too for a fantastic rate! Reservations are already open, and Playa Resorts is offering an opening special starting at just $149 per night per person for double occupancy.
These rates are only available if you book before June 30, 2022, but are valid through the end of the year in 2023. After this initial opening special, I expect pricing to average around $400-500/night.
This is based on the general pricing of resorts in the Riviera Maya. I expect it to be less expensive than the Hyatt Zilara Cancun because that resort is located in the popular hotel zone.
If you’d like to know more, please contact me. I’d love to book your Cancun honeymoon or vacation for you. I don’t charge any type of fee for all-inclusive vacations!
All about the Hyatt Zilara
Hyatt recently acquired even more all-inclusive resorts, including seven in the Riviera Maya. These resorts include all of the Secrets Resorts, Dreams Resorts, and several others!
This means that all of these resorts can be booked with Hyatt points. I use my Chase Sapphire Card and transfer points directly to Hyatt.
Chase is currently offering a sign-on bonus of 75,000 points. The Hyatt Zilara Riviera Maya will likely be 25,000 points per night, so using this card alone could earn you three completely free nights at this or most other high-end all-inclusive hotels by Hyatt.
I use several credit cards for “light” credit card hacking, and the Chase Sapphire Preferred is my favorite, followed closely by the American Express Gold Card (which I use for flights!)
Is the Hyatt Zilara Riviera Maya All-Inclusive?
Yes! The Hyatt Zilara Riviera Maya is one of the all-inclusive properties by Playa Resorts. At the Hyatt Zilara Cancun, even 24-hour room service is included, along with food and drinks. I expect this to be the same at the Hyatt Zilara Riviera Maya and will update you when we know more.
Is the Hyatt Zilara Riviera Maya Adults only?
The Hyatt Zilara Riviera Maya will be the fourth Hyatt Zilara/Ziva property in the Riviera Maya. Hyatt already has the Hyatt Zilara Cancun, Hyatt Ziva Cancun, and the new Hyatt Ziva Riviera Cancun.
The Hyatt Zilara Riviera Maya will be an adults-only resort like the Hyatt Zilara Cancun.
If you’re looking for a family vacation in Cancun, check out the Hyatt Ziva Cancun or the Hyatt Ziva Riviera Cancun, located in Puerto Morelos (between Cancun and Playa del Carmen.)
So far, I can only speak to the quality of the Hyatt Zilara Cancun and Hyatt Ziva Cancun, but both resorts have excellent service and fantastic food and drinks!
Does the Hyatt Zilara Riviera Maya take World of Hyatt points?
As I mentioned, I love using my World of Hyatt point for booking stays! Hyatt has not added the new Zilara yet, but I’m sure they will soon! I expect the point system will be similar to the Hyatt Zilara Cancun, starting at around 25,000 points per night.
Of course, using points is sometimes unavailable (or at a higher “cost”) during busy times of the year. I use several credit cards and hotel rewards cards, but my all-time favorite is the Chase Sapphire Preferred.
What kind of rooms does the Hyatt Zilara Riviera Maya have?
Although you can currently only book “regular” rooms, we know that rooms such as Presidential Suites, Swim-out options, and more will be available. This will be updated as soon as I know more.
This swim-out option on the bottom looks fantastic, and I can’t wait to try it!
Restaurants at the resort
Coming soon! We don’t know anything about the restaurants yet, but I will update you as soon as new information is available.
Tipping at the resort
Tipping is not included at all-inclusive resorts (even if they say it is!) so make sure to bring some extra cash. As a Travel Agent, I am always asked the “proper” amount to tip, and it’s truly at your discretion.
- $1-2 for drinks
- $5-10 for breakfast
- $10-20 for lunch and dinner
If someone goes above and beyond and you can make their day by giving them a great tip, do it! You can also leave items (such as sunscreen, pool floats, etc.) with staff as long as you have it in writing. This is a super-secret Travel Agent tip, and employees really appreciate it!
Those who work outdoors need sunscreen every day, and it’s expensive. The pool floats are also fantastic for staff who have children.
Make sure to tip housekeeping too! Along with anyone else who goes out of their way to offer excellent service.
Hyatt Zilara Riviera Maya
There you have it, everything we know so far about this property. Are you excited about the opening of the next Hyatt all-inclusive in the Riviera Maya? I know I am! Let me know your thoughts below.
Contact me if you’d like to book your trip through a Travel Agent. I’m certified to book Playa Resorts and know everything about their properties! I have even stayed in most of them. You can contact me if you’d like more information.
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Looks beautiful, but our experience has been very disappointing. We received an email from the Hyatt Zilara Riviera Maya with an incredible offer to stay at their brand new all-inclusive resort for $299 / night (we upgraded our room and spent a little over this – still an amazing deal). Our trip is planned for the day after they re-open in December (we were so excited that we booked with our friends at the same time). Our friends did not receive the ocean view room they reserved and we were booked at an entirely different hotel, the Hyatt Ziva Riviera Cancun (30 minutes away) – may not sound like a bid deal, but as these resorts are all inclusive, we cannot sit by the pool and have the inclusive drinks or meals together, without one couple having to pay for their meal or drinks (let alone being 30 minutes apart). We spoke with Leo Arroyo who handles reservations for both resorts who said the reservation system was new and they were having some issues, but he was able to get the reservation changed to same accommodations, but now at the Hotel Zilara (this took 3 emails and 4 calls, but we were delighted to be with our friends again). Turns out the reservation was never changed. The Hyatt Zilara Riviera Maya is running a scam – they take your reservation and then assign a different room or even a different hotel. Both resorts are owned by the same group – they are just filling up their rooms without regard to the reservation. So beware before booking at this new hotel – it’s a bait and switch program. So disappointed!
The resort looks beautiful, but still a few kinks to work out. We were planning a trip to coincide with their grand opening in December – we booked with friends, but the reservation system is apparently new (perhaps due to the integration with Hyatt). Our friends reserved an ocean view room, but the reservation was changed to resort view (this was ultimately corrected), however, we were booked at an entirely different hotel (one owned by the same group that owns the Zilara). After multiple emails, phone calls and apologies from the Zilara Riviera Maya reservations staff, we were told that the reservation had been changed to the same accommodations, but now at the Zilara Riviera Maya (we were so excited to be joining our friends again – as we were booked at two different resorts, we would be 30 minutes apart and not have been able to enjoy the inclusive meals / drinks without one couple having to pay as their inclusive package was at another resort). But unfortunately, the reservation had not been changed (not sure if this was human or computer error or a quick lie to get us off the phone). Whatever the case, we are highly disappointed – those contemplating a stay may want to wait till the kinks are worked out. Does not say much about the staff or service either. Very unhappy, very disappointed.
Hi Barry, this sounds like an honest mistake. That said, I agree that sometimes it’s best to wait until a resort has been open for a while before visiting. There are always a few issues in the beginning. To be honest, I think a lot of your headache could have been handled by a travel agent, so you might want to consider that in the future!
You really think that a waiter in a hotel deserves a higher salary than a doctor or a police officer in Mexico? You do realize that a dollar in Mexico is not a dollar in the US, so to speak? A waiter that gets, say 8×20 dollars per dinner. Plus lunch and breakfast deserves, in your world 8-10 thousand dollars a month?! That is four to five times the average salary. Yikes.
Why are you so offended? I do realize that a Mexican peso is not the same as a US dollar but thanks for the math lesson. I believe in tipping well; it can really make someone’s day. You should try it sometime! Most people don’t tip $20 for every meal either… but again, thanks for the math lesson.